Shipping Information
Orders usually ship within a week from Italy. Please note that there may be delays from time to time, especially during shop updates and holidays. Additionally, only Skia fulfills Big Cartel orders, so keep that in mind when an order is slightly delayed.
Preorder Information
All preorders take a long time to fulfill (usually at least a couple of months between the preorder openings and the manufacturer shipping it to us).If you order preorder items alongside other items, your entire order will not ship until the preorder items are ready, so if you would like your non-preorder items to arrive early, please place two different orders.
Packages Information
Please make sure to provide the correct address when ordering an item. For any issue with the shipping of your order, please contact us as soon as possible, and we will try to solve it.
If your item arrived damaged, or there was an error with our order, please contact us as soon as possible, including your name, order number, and a picture of the item in question.
While we do not accept cancellations, returns or exchanges on any items, but if your order hasn't been packed yet, you can contact us to modify it.
FAQ
When will my order ship?
Depends on the item, but if it's not a preorder, it will be shipped within 5-7 days after being placed.
I ordered the wrong item, what can I do?
Please contact us as soon as possible. If the item hasn't been packed already, we can replace it with the correct item (fees may apply depending on the wrong item's cost vs the correct item's).
Why did I have to pay when I received the item?
Customs fees are not collected at checkout and will have to be paid upon receipt. This is beyond our control unfortunately.
I preordered something, and it hasn't arrived yet. Where's my order?
Preorders take a long time to process, due to the preorder window time and the manufacturing time. Please be patient, we will try to update you whenever possible.
Is there a way to receive updates on new products and possible discounts?
Yes! You can subscribe to our mail list here!